Order Tracking
Enter your order number and checkout contact to see the latest delivery status.
Track your order with Dangoteshop: from confirmation to your door
Your order is in and you would like to know where it is. That is exactly what this page is for: enter your order number above, along with the email or phone number you used at checkout, and the latest status appears straight away. Further down, Dangoteshop explains how we prepare and ship every parcel, so you know what to expect when you track your order.
Tracking follows four steps: Order placed, Processing, In transit and Delivered. A first email confirms your purchase, usually within an hour of your payment being accepted. When your parcel leaves our warehouse, a second email follows with your tracking number, as soon as one is available, and the number of parcels sent to you. If you have an account, you will also find these details under "My Account", in the "Order Tracking" section.
A selection built around everyday life
Our promise fits in one line: everyday pleasures, chosen especially for you. Rather than an endless catalogue, Dangoteshop keeps a focused range of what matters at home and on the road: car accessories, kids and toys, home and kitchen, sports and outdoors, tech and accessories.
Authenticity and transparency are part of our core values, so we make sure our descriptions faithfully reflect what you will receive. We favour products made to last and packaging that is kinder to the environment. And if something is not right for you, our returns policy applies in every country we deliver to.
Every order prepared with care
We prepare each order with care. Before the parcel is closed, we check that it matches what you chose and that it is packed to travel well, with the type of item in mind:
- Tech and accessories: the right model, with the cables, chargers and instructions listed on the product page.
- Kids and toys: the item you ordered, packed so the box arrives looking presentable.
- Home and kitchen: extra padding for anything fragile.
- Car, sports and outdoors: the model and size you selected.
The journey to you can be a long one. If anything arrives damaged or not as described, contact us and we put it right: the FAQ below explains what to do.
Processing times and busy seasons
Under normal conditions, allow one to two business days for processing after your order is confirmed, excluding weekends and public holidays. If you pay on delivery, our team calls you the same day you order to confirm it and agree the delivery day with you, so keep your phone close.
Some times of year bring a surge of orders, and processing can take a little longer:
- the end-of-year holidays, when families shop for everyone's gifts;
- Tabaski, when homes and kitchens get ready to welcome relatives;
- Ramadan and Eid al-Fitr;
- back-to-school;
- sales and promotions.
During these peaks, couriers are stretched too. Our advice: order a few days earlier than usual and track your order from this page as it moves along.
Delivery, country by country
Dangoteshop delivers to Senegal, Côte d'Ivoire, Benin, Ghana, Nigeria, Cameroon and the Democratic Republic of the Congo. As a guide, the delivery estimates shown at checkout are 3 to 7 days for Senegal, Côte d'Ivoire and Benin, 5 to 10 days for Cameroon, Ghana and Nigeria, and 7 to 14 days for the DRC.
Delivery is free to Senegal and Côte d'Ivoire. Elsewhere, the rate for your zone applies: 2,500 FCFA in the other UEMOA countries, free on orders over 50,000 FCFA, 4,000 FCFA for the CEMAC countries, Nigeria and Ghana, and 5,000 FCFA for the DRC. The exact costs and conditions for your address are shown on the checkout page.
These are estimates, not guaranteed dates: weather, holiday periods or customs formalities can add time. Any customs duties or local taxes are not included in our prices. For delivery options, changing your address or receiving an incorrect item, see our Delivery information page.
Your loyalty, rewarded
Every order also brings you closer to a reward. With the Dangoteshop loyalty programme, your purchases earn points that you can turn into money off future orders. Referrals count too: share your link with friends and family and you earn extra points when a friend places their first order. All it takes is an account created with your email address. The full points scale and details are on our Loyalty programme page.
Questions or a problem: we are here
Before writing to us, a quick look at the form to track your order often answers the question. If not, get in touch through our Contact page or at support@dangoteshop.com, and include your order number: we can reply faster when we have everything in front of us.
If a problem persists, you can make a formal complaint at complaints@dangoteshop.com by following our complaints process. Our Contact Centre aims to settle every case as quickly as possible and keeps you informed at each stage. If yours needs more time, we will explain why and tell you when we expect to resolve it.
Frequently asked questions
I have not received a tracking number yet. Is that normal?
Yes, while your order shows "Processing". Your tracking number is emailed to you, when available, once the parcel is handed to the courier. Remember to check your spam folder. If you still have no tracking information 48 hours after your shipping confirmation email, write to us through our Contact page.
How do I track my order without an account?
The form at the top of this page is all you need: enter your order number and the email or phone number you gave at checkout. If you see "We could not find an order with those details", check that you are using the same contact details as when you paid.
My tracking has not moved for several days. What should I do?
A parcel can go a few days without an update, especially at customs or during busy periods. If the status stays frozen well beyond the estimate for your country, contact us with your order number and we will look into it for you.
Why is my order arriving in more than one parcel?
In most cases everything arrives together. If one item is delayed, we ship it as soon as it is back in stock. Your shipping email tells you how many parcels have been sent to you.
I entered the wrong address. Can I change it?
Yes, as long as your order has not been processed yet and is still in our warehouse. Email support@dangoteshop.com as soon as possible with your order number and the correct address. Once the parcel has shipped, any change depends on the courier.
What happens if nobody is home for the delivery?
If the parcel cannot be left somewhere safe, you will get a card showing the time delivery was attempted. Further delivery attempts are then made before the parcel is returned to us.
Why does my order take longer over the holidays or Tabaski?
In the run-up to the end-of-year holidays, Tabaski, Eid or back-to-school, orders pour in and couriers are at full stretch. Processing and delivery can take a few extra days, so ordering a little ahead is the surest way to receive it in time.
My item arrived damaged or is not what I ordered.
We are truly sorry. Email support@dangoteshop.com with your order number and a few photos of the item and its packaging, and our team will take care of it and put things right. Our return and refund conditions are set out on our Returns and refunds page.